Cancellation Policy:
To initiate the cancellation and return process for your merchandise, kindly reach out to 50 Shades and More within 24 hours of your purchase for a complimentary cancellation. Please allow 5-7 business days for the refund to be processed, contingent upon your bank’s transfer procedures.

Return Policy:
Once 24 hours have elapsed, and your purchase has been processed and shipped, you may still request a return. In such cases, you must wait for the package to arrive, and upon receipt, ship the unopened merchandise back to us. Additionally, a 15% restocking fee will be applied to the return request payment.

Shipping Information:
Our discreet shipping ensures that no reference to “50 Shades and More” or any adult company name is visible. Orders are dispatched within 24 to 72 hours, with delivery typically taking 3 to 7 business days. Customers must be 18 years or older to place an order. We utilize reliable carriers such as FEDEX, USPS, and UPS for shipping.

Import Duties and Customs:
Please be aware that 50 Shades and More is not responsible for any fees or taxes imposed by your country, including customs fees/tariffs. Customers are advised to research and understand the customs policies of their shipping destination.

Returns Processing Time:
Allow 3-4 weeks for us to receive and process your return. For any inquiries about the status of your return, please contact 50 Shades and More.

Lost or Stolen Packages:
While 50 Shades and More is not liable for lost, misdirected, or stolen packages, we will assist in locating the package to the best of our ability. Customers are advised to report missing packages within 72 hours of confirmed delivery, as retrieval may not be possible after this period.

Additional Notes:

    • Returns or exchanges are not accepted for opened or used items.
    • All products come with a 1-year warranty.
    • Customers are responsible for shipping fees, which will be deducted from the total refund amount for fulfilled orders where the return request was filed 24 hours after purchase.
    • Final sale discount items are non-refundable and cannot be returned.

Flora Luna LLC. (“we” or “us”) operates the 50shadesandmore.com online retailer (“50 Shades and More”) We respect the privacy of all of our customers, and all other parties who may visit 50 Shades and More (together “Users”), and are committed to protecting such personal information.

This Privacy Policy applies to all Users and is effective as of the date of its posting. Please take a look at this Privacy Policy carefully. By accessing 50 Shades and More, or providing personal information to us, you agree to this Privacy Policy. If you do not agree to the terms set out in this Privacy Policy, we request that you stop using 50 Shades and More immediately.

We use Order Information to fulfil orders placed through 50 Shades and More (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use Order Information to:

  • communicate with you as may be required to ensure you receive a high level of service;
  • verify your identity and screen orders for potential risk or fraud;
  • provide you with information or advertising relating to our products or services
  • meet regulatory requirements; and
  • any other legal reasons as may apply to your use of 50 Shades and More from time to time

Except as explicitly specified below, we will obtain your express or implied consent to collect, use or disclose any Personal Information. You can provide consent orally, in writing, electronically or through an authorized representative. You provide us with implied consent where our purpose for collecting, using or disclosing Personal Information is necessary for the provision of our services or would be considered obvious or reasonable in the circumstances. Your consent may also be implied where you have received notice and a reasonable opportunity to opt-out of having the Personal Information used, and you have not provided us with notice of your opting-out, including but not limited to use for mail-outs, marketing or fundraising.

We may collect, use or disclose your Personal Information without your consent in the following circumstances:

  • when permitted or required by law;
  • in an emergency that threatens an individual’s life, health, or personal security;
  • when the Personal Information is available from a public source;
  • when we require legal advice from a lawyer;
  • to collect a debt or protection from fraud; or
  • other legally established reasons.